Connect WhatsApp Business to your business.
Overview
The WhatsApp connector links your WhatsApp Business account to Opsfly so your Agents and Autotasks can read and reply to customer messages automatically. No Meta developer app, no webhook setup, no manually copying access tokens or secrets, you just sign in.
Once connected, incoming WhatsApp messages reach Opsfly the moment a customer sends them. There's no delay and nothing to refresh.
What you can do with it
- Reply to customer messages with text, images, audio, video, documents, or stickers
- Send quick-reply buttons or a scrollable list of options (e.g. "Choose a size")
- Send a button that opens a link (e.g. a payment page or order tracking page)
- Share your store location as a map pin
- React to a customer's message with an emoji
- Share contact cards
- Mark messages as read
Connect WhatsApp
- Go to Connectors in the side menu.
- Click Add, then choose WhatsApp.
- Click Connect with Meta and sign in through the popup window.
- Pick the WhatsApp Business number you want to connect and approve access.
- Click Save Connector: you're done.
Good to know
:::warning WhatsApp only allows free-form replies within 24 hours of a customer's last message. After that window closes, you can only reach them again using a pre-approved message template, a normal reply will fail. Ask your Meta Business Manager admin about setting up templates for order confirmations, shipping updates, or reminders that need to go out after the window closes. :::
Next steps
With WhatsApp connected, recruit an Agent to handle conversations automatically, or build an Autotask around specific replies.