Messenger

Overview

The Messenger connector links your Facebook Page to Opsfly so your Agents and Autotasks can read and reply to customer conversations and Page comments automatically. No Meta developer app, no webhook setup, no manually copying access tokens or secrets, you just sign in.

Once connected, incoming Messenger messages and Page comments reach Opsfly the moment they happen. There's no delay and nothing to refresh.

What you can do with it

• Reply to customer messages with text
• Send quick replies (up to 13 tappable options)
• Send buttons that open a link, start a call, or trigger an action (e.g. "View Order", "Track Delivery", "Call Support")
• Send a scrollable product carousel with images, titles, and buttons
• Send images, audio, video, or files
• Show a typing indicator or mark a message as seen
• Read and reply to comments on your Page's posts
• Hide or delete comments
• Move a public comment into a private message reply

Connect Messenger

1. Go to Connectors in the side menu.
2. Click Add, then choose Messenger.
3. Click Connect with Meta and sign in through the popup window.
4. Pick the Facebook Page you want to connect and approve access.
5. Click Save Connector: you're done.

Next steps

With Messenger connected, recruit an Agent to handle conversations automatically, or build an Autotask around specific replies.