Introduction
What Opsfly is, who it's for, and how it fits into your f-commerce operations.
Overview
Opsfly is an AI automation platform built for f-commerce sellers — businesses that sell through Facebook, Instagram, and WhatsApp in Bangladesh and across South Asia. If you're currently managing customer messages manually, confirming orders by hand, and trying to keep up with hundreds of DMs a day, Opsfly is built specifically for that problem.
The platform has three components: Opsfly Builder, where you configure your AI agents and automation workflows; Opsfly Console, where you monitor conversations, view analytics, and manage your operations; and Opsfly Agents, the AI layer that handles your customer messages 24/7 across every connected channel.
How it works
When a customer sends a message to your Facebook Page, WhatsApp number, or Instagram account, Opsfly's AI agent intercepts it, understands the intent (product inquiry, order request, complaint, etc.), and responds based on your configured product information and policies. Orders are confirmed, logged, and surfaced in Console. Conversations that need human attention are flagged for handoff. Everything is visible and auditable.
💡 Tip: Start with one channel — WhatsApp or Messenger — before connecting all platforms. This lets you tune your agent on a single stream before scaling.
Step by step
Prerequisites
- A verified Facebook Business Page, WhatsApp Business API number, or Instagram Business account
- Access to Opsfly Builder (request a pilot at opsfly@infai.xyz)
- Your product catalog and pricing information ready to configure
Configuration
After your account is provisioned, log into Builder and follow the Getting Started checklist: connect your first platform, write your agent system prompt with your product details, run a test conversation, and go live. Most sellers are handling real customer messages within the first day.
Next steps
Once you've read this introduction, head to Quickstart for a step-by-step setup guide, or jump to Core Concepts to understand how Connectors, Agents, and Autotasks work together.