Core concepts
Understand Connectors, Agents, and Autotasks — the three building blocks of Opsfly.
Overview
Opsfly is built around three core primitives: Connectors, Agents, and Autotasks. Understanding how these three pieces relate to each other is key to getting the most out of the platform.
A Connector is a live link to a messaging channel — your WhatsApp number, Facebook Page, Instagram account, or TikTok profile. An Agent is the AI brain associated with one or more connectors — it holds your product knowledge and response logic. An Autotask is a background job that runs on a schedule or in response to an event, independently of incoming customer messages.
How it works
When a customer messages your WhatsApp number (Connector), the message is passed to your configured Agent. The Agent uses its system prompt and conversation history to generate a reply. If the message triggers a specific event — like a confirmed order — that event can kick off an Autotask, such as sending a dispatch notification or updating your inventory count.
💡 Tip: Think of Connectors as pipes (data flows through them), Agents as brains (they decide what to say), and Autotasks as scheduled workers (they do things without waiting for a customer to ask).
Step by step
Prerequisites
- Basic familiarity with Opsfly Builder (see Quickstart)
- At least one connected platform
Configuration
Connectors are configured in Builder → Connectors. Agents are configured in Builder → Agents. Autotasks are configured in Builder → Autotasks. Each Autotask can reference one or more Connectors and Agents, allowing complex multi-step workflows to be defined visually.
Next steps
Now that you understand the concepts, Connect your platforms and Build your first agent.