Reading your weekly sales report in Opsfly Console

What each metric means and how to act on the trends your agents surface.

The weekly report in Opsfly Console lands every Monday morning and covers the previous seven days. The four headline numbers to look at first are: total conversations handled, orders confirmed, automation rate, and average first response time. Your automation rate is the percentage of conversations your AI agent resolved without any human intervention. If it's below 75%, check the 'Unresolved handoffs' section — these are conversations the agent couldn't complete, which usually means your product catalog or pricing information in the system prompt is out of date.

Revenue tracking in Console shows confirmed orders only — not inquiries or browsing. Each order is logged with a timestamp, the channel it came from (Messenger, WhatsApp, Instagram), and the product. This is useful for spotting which channel drives the most sales vs. which drives the most questions. Some sellers find that WhatsApp has a higher order rate but Messenger has higher volume — that insight should shape where you spend your ad budget.

The response time metric is worth watching closely in your first month. Before Opsfly, a typical f-commerce seller's average first response time is 2–4 hours. After going live, this should drop to under 30 seconds. If your response time is still high, check whether your agent is set to 'active' on all connected channels in Builder. Finally, the 'Top questions' section at the bottom of the report shows you the most common messages your customers sent that week — this is a direct signal about what information is missing from your product listings or posts.