Automate shipping notifications and logistics updates

Keep buyers informed at every stage — from dispatch to delivery — without manually sending a single message.

One of the biggest sources of repeat messages in f-commerce is customers asking 'where is my order?' After an order is confirmed, buyers in Bangladesh typically message 2–3 times before delivery to check status. Opsfly's shipping automation solves this by automatically sending updates at each stage: order confirmed, handed to courier, out for delivery, delivered. Each message goes through the same channel the customer originally used — Messenger, WhatsApp, or Instagram — so there's no friction.

The automation connects to your logistics provider via webhook or API. Once a status update comes in from the courier side, Opsfly formats it into a friendly customer-facing message and sends it immediately. No delay, no manual work. The message templates are editable in Builder so you can match your brand tone — whether that's formal or casual Bangla, or English.

Coming soon: proactive delay alerts. If a shipment is running more than 24 hours late based on courier data, Opsfly will automatically message the customer with an apology and an updated delivery window. This feature is in development — the logic is simple: customers who are kept informed don't escalate into refund requests.